Usage Guide
Information regarding orders, payments, shipping, and returns. Please read before use.
Table of Contents
How to Shop
STEP1
Select the items you wish to purchase and click "Add to Cart." Once you have added all desired items to your cart, click "Proceed to Checkout."
STEP2
Enter the required information, including your name, address, email address, phone number, shipping destination, and payment method. Finally, verify the details and click "Pay Now."
This will confirm your order.
An automated email confirming your order details will then be sent to the email address you provided.
Receiving Promotional Information
If you check the "Receive promotional information via email" box during checkout, we will send you updates on new arrivals, articles, and more.
STEP3
You may choose between Cash on Delivery (COD) or credit card payment.
Payment Methods
Cash on Delivery (COD)
A COD fee applies in addition to the product price.
(Flat rate COD fee of 330 yen)
Please note that due to system limitations, the COD fee is not reflected on the checkout screen, so the actual total amount will differ.
Upon receipt of the package, please pay the delivery driver in cash for the [Amount displayed on the checkout screen + 330 yen COD fee].
Credit Card
The card information you enter is not sent to our store. You can use this service with peace of mind.
Shipping Fees
Shipping is free for purchases totaling 22,000 yen (including tax) or more.
(Excluding Okinawa, remote islands, and overseas)
Shipping Rates
*Okinawa and remote islands are subject to separate rates, which will be provided after you place your order.
| Region | Shipping Fee | Applicable Areas |
|---|---|---|
| Hokkaido | ¥1100 | Hokkaido |
| Northern Tohoku | ¥880 | Aomori, Akita, Iwate |
| Southern Tohoku | ¥825 | Miyagi, Yamagata, Fukushima |
| Shinetsu | ¥825 | Niigata, Nagano |
| Hokuriku | ¥825 | Toyama, Ishikawa, Fukui |
| Kanto | ¥700 | Gunma, Tochigi, Yamanashi, Miyagi, Chiba, Tokyo, Kanagawa |
| Tokai | ¥825 | Shizuoka, Aichi, Mie, Gifu |
| Kansai | ¥800 | Osaka, Kyoto, Nara, Shiga, Hyogo, Wakayama |
| Chugoku | ¥935 | Tottori, Shimane, Yamaguchi, Hiroshima, Okayama |
| Shikoku | ¥990 | Ehime, Kagawa, Kochi, Tokushima |
| Kyushu | ¥1100 | Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima |
| Okinawa | *Separate rate | Okinawa and remote islands |
*All amounts include tax.
Dispatch
Items in stock will be shipped within 3 business days.
If an item is out of stock, we will contact you.
For unique, one-of-a-kind items, restocking may take time, and we will handle these cases individually.
If you have a preferred delivery date, please indicate it in the "Remarks" field of the order form. You may specify a delivery date within 7 days of the order date.
During busy periods or when items are on backorder, shipping may take longer. If we are unable to meet your request, we will contact you.
Your package will be delivered via Sagawa Express, Yamato Transport, or EMS, etc.
International Shipping
We ship our products internationally.
We ship our products internationally.
Defective Items
Please check for damage or other issues as soon as the item arrives.
In the unlikely event of damage during transit or receiving the wrong item, please contact us within 5 days of arrival. We will replace the item at our expense. If a replacement is not possible, we will issue a refund.
Please note that we cannot accept cancellations, returns, or exchanges based on customer convenience.
Non-Returnable/Non-Exchangeable Items
- Returns, exchanges, or cancellations for customer convenience
- Items that have arrived more than 5 days ago
- Items that have been used by the customer
- Items soiled or damaged by the customer
- Cases where the product box, instruction manual, etc., have been soiled, damaged, lost, or discarded
- Items that have been altered by the customer
- Items that have been repaired or cleaned after delivery
- Sale items
Cancellations
Please be aware that once an order is confirmed, we immediately begin preparation for shipping, so changes cannot be made.
Additionally, we prepare shipments for each order separately. Even if you place multiple individual orders, we cannot combine them into a single shipment or package. Each order will be shipped separately.
Failure to receive items due to long-term absence or unknown address
The courier's storage period for packages is one week from the first delivery date. (Storage periods may be shorter depending on shipping circumstances.)
Packages past the storage period will be returned to us, and the order will be cancelled.
Please note that the customer will be responsible for the round-trip shipping costs in such cases.
This also applies to cases where delivery is not possible due to an unknown address.
Sales Quantity
As items are sold both online and in physical stores, there are rare cases where an item becomes out of stock after your order is placed due to timing differences. Should this occur, we will contact you.
Other
We strive to portray product photos as accurately as possible; however, please note that they may appear slightly different depending on your computer monitor.
If you have any questions, please contact us via email or phone.